Order processing time

This is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 1-5 business days of order confirmation/payment. Orders made on the weekends might experience delays.

Our warehouse only operates on Monday to Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Transit time

Your delivery window begins after the order has shipped, not at checkout. Standard transit time is typically 7–20 business days, depending on destination and carrier conditions.

 

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during peak shopping periods or holidays.

• Tracking information may take 48 to 72 hours to update.

• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

Order cancellations

We can cancel the order for you if you contact us promptly after placing it.If your payment has been completed and the parcel has not yet shipped out, you may cancel your order before it is dispatched. We will issue a full refund for your purchase.

Orders can't be canceled once the parcel has shipped .

 

About tax

In some cases, orders may be subject to customs fees charged by your government, not by us, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Customer Service Email: [email protected]